Blog | Premier CX (13)

21-May-2025 15:31:06 by Premier CX Team

How Videos Cut Average Handling Time And Improve Agent Productivity.

As we move through 2025, UK contact centres are feeling the heat to resolve customer issues faster than ever ...

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

66 Already! The Anniversary of 'the modern music studio' with Google

18-Oct-2017 17:12:23

Premier CX Team

Smile to Success? Improving CX with call centre agent telephone triumph

04-Oct-2017 16:47:19

Emma Lister

The Great British CX Off....... How to make your IVR a showstopper

30-Aug-2017 12:16:44

Kirsty Ferguson

Want to be a Top 50 contact centre for customer service? Here's how.....

15-Aug-2017 16:57:18

Kirsty Ferguson

Software Solutions: The Secret to Contact Centre Success

25-Jul-2017 06:01:00

Adam Sideserf

How seamless multichannel experiences are key to customer loyalty

11-Jul-2017 07:48:00

Adam Sideserf