Blog | Premier CX (13)

WhatsApp for Customer Service Model

30-Sep-2025 17:35:01 by Premier CX Team

5 Reasons You Need a WhatsApp Channel

Think about the last time you reached out to a customer service department.

Show me everything about:

Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

How important is music to the on-hold customer experience?

30-Aug-2018 10:49:00

Liz Ross

Developing CX Talent - my year as an intern at Premier CX

03-Aug-2018 10:43:58

Amy Boys

Celebrating excellence in contact centre customer experience - SWCCF Awards 2018

06-Jul-2018 17:20:34

Barbara Coole

Premier CX wins international Marketing Award for AA on-hold production

18-Jun-2018 11:20:27

Barbara Coole

Improve Customer CX As Energy Firms Keep Callers On-Hold For "20 Minutes"

01-Feb-2018 17:19:26

Paul Fry

Enhancing Customer Experience - 'Emotional CX'

21-Nov-2017 15:34:49

Emma Lister