Blog | Premier CX (13)

Improved CSAT scores

14-Oct-2024 09:30:00 by Premier CX Team

WhatsApp & Increased CSATs

Boosting CSAT scores with WhatsApp: A game-changer for customer service

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

Software Solutions: The Secret to Contact Centre Success

25-Jul-2017 06:01:00

Adam Sideserf

How seamless multichannel experiences are key to customer loyalty

11-Jul-2017 07:48:00

Adam Sideserf

Why customer complaints are a good thing

28-Jun-2017 11:16:17

Adam Sideserf

Which Customer Contact Channels Should Your Operation Offer?

12-Jun-2017 07:25:00

Adam Sideserf

5 ways to resolve a customer query before it reaches a contact centre agent

31-May-2017 12:14:17

Adam Sideserf

10 top SaaS tools for busy contact centre operations

23-May-2017 06:50:00

Adam Sideserf