You Don't Need Analytics For A Powerful IVR Journey
https://blog.premiercx.co.uk/blog/you-dont-need-analytics-for-a-powerful-ivr-journey
https://info.premiercx.co.uk/hubfs/kid_banner.jpg
In Talking Experience, Dynamic IVR, personalisation
August 26, 2021
On Hold Done Right: How to Personalise with Impact
https://blog.premiercx.co.uk/blog/on-hold-done-right-how-to-personalise-with-impact
https://info.premiercx.co.uk/hubfs/Email/Customer_Complaints.jpg
In Music on Hold, Contact Centre, personalisation, queue experience
August 18, 2021
Personalisation in the Contact Centre – A How-to Guide
https://blog.premiercx.co.uk/blog/personalisation-in-the-contact-centre-a-how-to-guide
https://info.premiercx.co.uk/hubfs/Email/Resolve-before-agent-thumb.jpg
In Talking Experience, Contact Centre, personalisation
August 9, 2021
I or we? How should you talk to customers?
https://blog.premiercx.co.uk/blog/i-or-we-how-should-you-talk-to-customers
https://info.premiercx.co.uk/hubfs/Landing%20Pages/18618115_s.jpg
In Talking Experience, personalisation
July 26, 2021
The top personalisation slip-ups and how to avoid them
https://blog.premiercx.co.uk/blog/the-top-personalisation-slip-ups
https://info.premiercx.co.uk/hubfs/Slip%20up.png
July 12, 2021
What is personalisation and why does it matter in the contact centre?
https://blog.premiercx.co.uk/blog/what-is-personalisation-and-why-does-it-matter-in-the-contact-centre
https://info.premiercx.co.uk/hubfs/fingerprint8.png
In personalisation
April 30, 2021
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WHO WE ARE
Premier CX is a creative agency specialising in contact centres. Our award-winning team works with some of the UK's most successful brands.
