I or we? How should you talk to customers?
https://blog.premiercx.co.uk/blog/i-or-we-how-should-you-talk-to-customers
https://info.premiercx.co.uk/hubfs/Landing%20Pages/18618115_s.jpg
In Talking Experience, personalisation
July 26, 2021
The top personalisation slip-ups and how to avoid them
https://blog.premiercx.co.uk/blog/the-top-personalisation-slip-ups
https://info.premiercx.co.uk/hubfs/Slip%20up.png
July 12, 2021
What is personalisation and why does it matter in the contact centre?
https://blog.premiercx.co.uk/blog/what-is-personalisation-and-why-does-it-matter-in-the-contact-centre
https://info.premiercx.co.uk/hubfs/fingerprint8.png
In personalisation
April 30, 2021
Will Text to Speech Replace Voice Artists for Contact Centre Solutions?
https://blog.premiercx.co.uk/blog/text-to-speech
https://info.premiercx.co.uk/hubfs/TTS%20replacing%20Human.png
In Music on Hold, Contact Centre, personalisation, queue experience, text to speech
February 12, 2021
Queuing - the new normal
https://blog.premiercx.co.uk/blog/premier-cx-queuing-the-new-normal
https://info.premiercx.co.uk/hubfs/iStock-1223723286.jpg
In Music on Hold, Contact Centre, personalisation, queue experience
October 28, 2020
Premier CX Launches eMOHtive for Genesys Engage
https://blog.premiercx.co.uk/blog/premier-cx-launches-emohtive-for-genesys
https://info.premiercx.co.uk/hubfs/custom-video-thumbnails/Genesys%20Panel%20of%20Experts%20Webinar%20720-thumb.jpeg
In Contact Centre, personalisation, queue experience, Genesys
September 2, 2020
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WHO WE ARE
Premier CX is a creative agency specialising in contact centres. Our award-winning team works with some of the UK's most successful brands.
