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If digital is the future, why should Housing Associations invest in telephony?

The beautiful accident of Music on-hold

The Art of Deflection - Effective Channel Shifting

Agile Queue Management – how to Manage Queues more Effectively

Using Personalisation to Support Your Vulnerable Customers

Making hold time work for you and your customers…

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WHO WE ARE

Premier CX is a creative agency specialising in contact centres. Our award-winning team works with some of the UK's most successful brands.

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