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The Art of Deflection - Effective Channel Shifting

Agile Queue Management – how to Manage Queues more Effectively

Using Personalisation to Support Your Vulnerable Customers

Making hold time work for you and your customers…

One. Two. Three. Four..!

You Don't Need Analytics For A Powerful IVR Journey

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WHO WE ARE

Premier CX is a creative agency specialising in contact centres. Our award-winning team works with some of the UK's most successful brands.

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