What is personalisation and why does it matter in the contact centre?
https://blog.premiercx.co.uk/blog/what-is-personalisation-and-why-does-it-matter-in-the-contact-centre
https://info.premiercx.co.uk/hubfs/fingerprint8.png
In personalisation
April 30, 2021
Will Text to Speech Replace Voice Artists for Contact Centre Solutions?
https://blog.premiercx.co.uk/blog/text-to-speech
https://info.premiercx.co.uk/hubfs/TTS%20replacing%20Human.png
In Music on Hold, Contact Centre, personalisation, queue experience, text to speech
February 12, 2021
Queuing - the new normal
https://blog.premiercx.co.uk/blog/premier-cx-queuing-the-new-normal
https://info.premiercx.co.uk/hubfs/iStock-1223723286.jpg
In Music on Hold, Contact Centre, personalisation, queue experience
October 28, 2020
Premier CX Launches eMOHtive for Genesys Engage
https://blog.premiercx.co.uk/blog/premier-cx-launches-emohtive_for_genesys
https://info.premiercx.co.uk/hubfs/custom-video-thumbnails/Genesys%20Panel%20of%20Experts%20Webinar%20720-thumb.jpeg
In Contact Centre, personalisation, queue experience, Genesys
September 2, 2020
Premier CX Launches Groundbreaking Personalised Queue Experience
https://blog.premiercx.co.uk/blog/premier-cx-launches-groundbreaking-personalised-in-queue-messaging
https://info.premiercx.co.uk/hubfs/queue2.jpg
In Contact Centre, personalisation, queue experience
July 29, 2020
They say the only constant in life is change
https://blog.premiercx.co.uk/blog/they-say-the-only-constant-in-life-is-change
https://info.premiercx.co.uk/hubfs/eonblog1.jpg
In Contact Centre, change, personalisation
July 27, 2020
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WHO WE ARE
Premier CX is a creative agency specialising in contact centres. Our award-winning team works with some of the UK's most successful brands.
