The Art of Deflection - Effective Channel Shifting
https://blog.premiercx.co.uk/blog/the-art-of-deflection
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In Contact Centre, deflection
November 25, 2021
Agile Queue Management – how to Manage Queues more Effectively
https://blog.premiercx.co.uk/blog/agile-queue-management
In Contact Centre, personalisation, queue experience, agile queue management
Using Personalisation to Support Your Vulnerable Customers
https://blog.premiercx.co.uk/blog/supporting-vulnerable-customers
In Contact Centre, personalisation, vulnerable customers
November 3, 2021
Making hold time work for you and your customers…
https://blog.premiercx.co.uk/blog/making-hold-time-work-for-you-and-your-customers-
https://info.premiercx.co.uk/hubfs/Featured%20Blog%20Images/ivr.jpg
In News, Talking Experience, Music on Hold, Contact Centre
October 22, 2021
One. Two. Three. Four..!
https://blog.premiercx.co.uk/blog/one.-two.-three.-four
https://info.premiercx.co.uk/hubfs/Maestro-UT-CO-Tenor-Ukulele.jpg
In Music on Hold, BHM
October 20, 2021
You Don't Need Analytics For A Powerful IVR Journey
https://blog.premiercx.co.uk/blog/you-dont-need-analytics-for-a-powerful-ivr-journey
https://info.premiercx.co.uk/hubfs/kid_banner.jpg
In Talking Experience, Dynamic IVR, personalisation
August 26, 2021
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WHO WE ARE
Premier CX is a creative agency specialising in contact centres. Our award-winning team works with some of the UK's most successful brands.
