"I've been holding for...!!" - The effect of Queue Content on Perceived Wait times
December 24, 2019
How soon is TOO soon for Christmas music on hold?
November 29, 2019
Is Licensed Music always the Best Choice for Contact Centres?
October 31, 2019
3 Top Tips for Creative Messaging
September 30, 2019
Picking the Right Accents for your Brand
August 30, 2019
4 Reasons to have a Customer Experience Department
July 31, 2019
Premier CX is a creative agency specialising in contact centres. Our award-winning team works with some of the UK's most successful brands.