Services
WhatsApp Managed Service
Video Managed Service
Audio Managed Service
Case studies
Blog
About
Contact us
Services
WhatsApp Managed Service
Video Managed Service
Audio Managed Service
Case studies
Blog
About
Contact us
Blog
21-May-2025 15:31:06
by
Premier CX Team
Video
How Videos Cut Average Handling Time And Improve Agent Productivity.
As we move through 2025, UK contact centres are feeling the heat to resolve customer issues faster than ever ...
Read more
Show me everything about:
All posts
News
Personalisation
Music on hold
IVR
Caller journey mapping
Video
AI
ChatGPT
Queue experience
Vulnerable customers
Conversation design
WhatsApp
Dynamic IVR
Chatbot
Text to speech
Music on hold
Personalisation
IVR
Caller journey mapping
TTS vs Human voice
21-Apr-2022 17:28:43
Premier CX Team
Music on hold
Personalisation
IVR
Caller journey mapping
Benefits of a professionally designed caller experience
21-Apr-2022 17:13:18
Premier CX Team
Music on hold
IVR
Caller journey mapping
Caller state of mind
13-Apr-2022 11:10:15
Premier CX Team
Music on hold
IVR
Caller journey mapping
Music To Your Ears
15-Mar-2022 11:48:14
Premier CX Team
Music on hold
IVR
Caller journey mapping
The Art Of Good Conversation
15-Mar-2022 09:51:50
Premier CX Team
Music on hold
Queue experience
IVR
5 Things To Hate About Queue
10-Mar-2022 12:17:26
Premier CX Team
3
4
5
6
7