Posts about News

Celebrating excellence in contact centre customer experience - SWCCF Awards 2018

06-Jul-2018 17:20:34
Barbara Coole

Premier CX wins international Marketing Award for AA on-hold production

18-Jun-2018 11:20:27
Barbara Coole

Improve Customer CX As Energy Firms Keep Callers On-Hold For "20 Minutes"

01-Feb-2018 17:19:26
Paul Fry

Software Solutions: The Secret to Contact Centre Success

25-Jul-2017 06:01:00
Adam Sideserf

How seamless multichannel experiences are key to customer loyalty

11-Jul-2017 07:48:00
Adam Sideserf

Why customer complaints are a good thing

28-Jun-2017 11:16:17
Adam Sideserf