If digital is the future, why should Housing Associations invest in telephony?
https://blog.premiercx.co.uk/blog/ifdigitalisfuture
https://info.premiercx.co.uk/hubfs/housing%20assoc-1.jpg
In Contact Centre, personalisation, queue experience, agile queue management
January 10, 2022
Agile Queue Management – how to Manage Queues more Effectively
https://blog.premiercx.co.uk/blog/agile-queue-management
https://info.premiercx.co.uk/hubfs/Large%20group%20of%20casual%20people%20looking%20back%20-%20isolated.jpeg
November 25, 2021
Using Personalisation to Support Your Vulnerable Customers
https://blog.premiercx.co.uk/blog/supporting-vulnerable-customers
In Contact Centre, personalisation, vulnerable customers
November 3, 2021
You Don't Need Analytics For A Powerful IVR Journey
https://blog.premiercx.co.uk/blog/you-dont-need-analytics-for-a-powerful-ivr-journey
https://info.premiercx.co.uk/hubfs/kid_banner.jpg
In Talking Experience, Dynamic IVR, personalisation
August 26, 2021
On Hold Done Right: How to Personalise with Impact
https://blog.premiercx.co.uk/blog/on-hold-done-right-how-to-personalise-with-impact
https://info.premiercx.co.uk/hubfs/Email/Customer_Complaints.jpg
In Music on Hold, Contact Centre, personalisation, queue experience
August 18, 2021
Personalisation in the Contact Centre – A How-to Guide
https://blog.premiercx.co.uk/blog/personalisation-in-the-contact-centre-a-how-to-guide
https://info.premiercx.co.uk/hubfs/Email/Resolve-before-agent-thumb.jpg
In Talking Experience, Contact Centre, personalisation
August 9, 2021
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WHO WE ARE
Premier CX is a creative agency specialising in contact centres. Our award-winning team works with some of the UK's most successful brands.
