Blog

Improved CSAT scores
14-Oct-2024 09:30:00 by Premier CX Team
WhatsApp

WhatsApp & Increased CSATs

Boosting CSAT scores with WhatsApp: A game-changer for customer service
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Personalisation

Personalisation in the Contact Centre – A How-to Guide

09-Aug-2021 16:26:00
Premier CX Team
Personalisation

I or we? How should you talk to customers?

26-Jul-2021 12:00:00
Gustavo Imhof Gustavo Imhof
Personalisation

The top personalisation slip-ups and how to avoid them

12-Jul-2021 15:51:40
Gustavo Imhof Gustavo Imhof
Personalisation

What is personalisation and why does it matter in the contact centre?

30-Apr-2021 11:30:00
Gustavo Imhof Gustavo Imhof
Music on hold Personalisation Queue experience Text to speech

Will Text to Speech Replace Voice Artists for Contact Centre Solutions?

12-Feb-2021 15:38:50
Anthony Buxton
Music on hold Personalisation Queue experience

Queuing - the new normal

28-Oct-2020 14:31:19
Kirsty Ferguson Kirsty Ferguson
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