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21-May-2025 15:31:06 by Premier CX Team
Video

How Videos Cut Average Handling Time And Improve Agent Productivity.

As we move through 2025, UK contact centres are feeling the heat to resolve customer issues faster than ever ...
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Personalisation

The top personalisation slip-ups and how to avoid them

12-Jul-2021 15:51:40
Gustavo Imhof Gustavo Imhof
Personalisation

What is personalisation and why does it matter in the contact centre?

30-Apr-2021 11:30:00
Gustavo Imhof Gustavo Imhof
Music on hold Personalisation Queue experience Text to speech

Will Text to Speech Replace Voice Artists for Contact Centre Solutions?

12-Feb-2021 15:38:50
Anthony Buxton
Music on hold Personalisation Queue experience

Queuing - the new normal

28-Oct-2020 14:31:19
Kirsty Ferguson Kirsty Ferguson
Personalisation Queue experience

Premier CX Launches eMOHtive for Genesys Engage

02-Sep-2020 09:03:25
Paul Fry
Personalisation Queue experience

Premier CX Launches Groundbreaking Personalised Queue Experience

29-Jul-2020 08:45:00
Mark Winter
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