Blog | Premier CX (7)

22-Aug-2025 11:17:27 by Premier CX Team

If You’re Not Doing These 5 Things on WhatsApp, You’re Falling Behind

WhatsApp has rapidly become the channel of choice for B2C communication. It gives businesses the ability to ...

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

One. Two. Three. Four..!

20-Oct-2021 08:00:00

Tom King

You Don't Need Analytics For A Powerful IVR Journey

26-Aug-2021 12:00:00

Gustavo Imhof

On Hold Done Right: How to Personalise with Impact

18-Aug-2021 12:00:00

Premier CX Team

Personalisation in the Contact Centre – A How-to Guide

09-Aug-2021 16:26:00

Premier CX Team

I or we? How should you talk to customers?

26-Jul-2021 12:00:00

Gustavo Imhof

The top personalisation slip-ups and how to avoid them

12-Jul-2021 15:51:40

Gustavo Imhof