Blog

13-Aug-2025 16:52:05 by Premier CX Team

WhatsApp API vs WhatsApp Managed Service

Why Channel Shift Matters?

You Don't Need Analytics For A Powerful IVR Journey

26-Aug-2021 12:00:00
Gustavo Imhof Gustavo Imhof

On Hold Done Right: How to Personalise with Impact

18-Aug-2021 12:00:00
Premier CX Team

Personalisation in the Contact Centre – A How-to Guide

09-Aug-2021 16:26:00
Premier CX Team

I or we? How should you talk to customers?

26-Jul-2021 12:00:00
Gustavo Imhof Gustavo Imhof

The top personalisation slip-ups and how to avoid them

12-Jul-2021 15:51:40
Gustavo Imhof Gustavo Imhof

What is personalisation and why does it matter in the contact centre?

30-Apr-2021 11:30:00
Gustavo Imhof Gustavo Imhof