Blog | Premier CX (7)

Improved CSAT scores

14-Oct-2024 09:30:00 by Premier CX Team

WhatsApp & Increased CSATs

Boosting CSAT scores with WhatsApp: A game-changer for customer service

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

Premier CX Launches eMOHtive for Genesys Engage

02-Sep-2020 09:03:25

Paul Fry

Premier CX Launches Groundbreaking Personalised Queue Experience

29-Jul-2020 08:45:00

Mark Winter

They say the only constant in life is change

27-Jul-2020 01:27:25

Premier CX Team

3 tips for staying positive if you’re working from home full time

17-Apr-2020 10:00:00

Liz Ross

Keeping your Customers' Experience positive during the Pandemic.

15-Apr-2020 22:54:02

Mark Winter

Free coronavirus advisory video for your contact centre

24-Mar-2020 14:40:15

Mark Winter