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13-Aug-2025 16:52:05 by Premier CX Team
WhatsApp

WhatsApp API vs WhatsApp Managed Service

Why Channel Shift Matters?
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Keeping your Customers' Experience positive during the Pandemic.

15-Apr-2020 22:54:02
Mark Winter
Video

Free coronavirus advisory video for your contact centre

24-Mar-2020 14:40:15
Mark Winter

Coronavirus Message Recordings for Contact Centres – free download.

18-Mar-2020 09:19:28
Mark Winter
Music on hold

The three rules of choosing telephony music

28-Feb-2020 16:57:38
Sarah Davis
Music on hold

DWP Makes Headlines with a Change to its Music on Hold

03-Feb-2020 11:27:39
Tom King

The Evolution of Music as used for On-Hold

31-Jan-2020 17:24:21
Liz Ross
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