Blog | Premier CX (9)

21-May-2025 15:31:06 by Premier CX Team

How Videos Cut Average Handling Time And Improve Agent Productivity.

As we move through 2025, UK contact centres are feeling the heat to resolve customer issues faster than ever ...

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

DWP Makes Headlines with a Change to its Music on Hold

03-Feb-2020 11:27:39

Tom King

The Evolution of Music as used for On-Hold

31-Jan-2020 17:24:21

Liz Ross

"I've been holding for...!!" - The effect of Queue Content on Perceived Wait times

24-Dec-2019 12:53:28

Tom King

How soon is TOO soon for Christmas music on hold?

29-Nov-2019 15:45:03

Megan Lockhurst

Is Licensed Music always the Best Choice for Contact Centres?

31-Oct-2019 17:31:49

Mark Winter

3 Top Tips for Creative Messaging

30-Sep-2019 17:37:27

Megan Lockhurst