Blog | Premier CX (9)

Improved CSAT scores

14-Oct-2024 09:30:00 by Premier CX Team

WhatsApp & Increased CSATs

Boosting CSAT scores with WhatsApp: A game-changer for customer service

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

Is Licensed Music always the Best Choice for Contact Centres?

31-Oct-2019 17:31:49

Mark Winter

3 Top Tips for Creative Messaging

30-Sep-2019 17:37:27

Megan Lockhurst

Picking the Right Accents for your Brand

30-Aug-2019 16:33:04

Megan Lockhurst

4 Reasons to have a Customer Experience Department

31-Jul-2019 16:40:30

Megan Lockhurst

Dealing with Compliance Messaging in the Contact Centre

25-Jul-2019 12:51:45

Megan Lockhurst

Dynamic IVR Scripting by Premier CX helps Vax to Reduce call queue volumes and improve contact centre efficiency

03-Jul-2019 15:29:19

Mark Winter