Blog | Premier CX (9)

15-Jul-2025 09:48:42 by Premier CX Team

The 6 Insider Tips for CX Teams Making Impactful Self-Help Videos

Our modern, “always-on” culture has changed the way in which services and products are supported.

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

Free coronavirus advisory video for your contact centre

24-Mar-2020 14:40:15

Mark Winter

Coronavirus Message Recordings for Contact Centres – free download.

18-Mar-2020 09:19:28

Mark Winter

The three rules of choosing telephony music

28-Feb-2020 16:57:38

Sarah Davis

DWP Makes Headlines with a Change to its Music on Hold

03-Feb-2020 11:27:39

Tom King

The Evolution of Music as used for On-Hold

31-Jan-2020 17:24:21

Liz Ross

"I've been holding for...!!" - The effect of Queue Content on Perceived Wait times

24-Dec-2019 12:53:28

Tom King