Blog | Premier CX (9)

Man on phone using HiringBranch

29-Apr-2026 17:03:24 by Premier CX Team

Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment.

By combining contact centre expertise with top-of-the-funnel, AI skills‑based screening, agent recruitment ...

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

Queuing - the new normal

28-Oct-2020 14:31:19

Kirsty Ferguson

Premier CX Launches eMOHtive for Genesys Engage

02-Sep-2020 09:03:25

Paul Fry

Premier CX Launches Groundbreaking Personalised Queue Experience

29-Jul-2020 08:45:00

Mark Winter

They say the only constant in life is change

27-Jul-2020 01:27:25

Premier CX Team

3 tips for staying positive if you’re working from home full time

17-Apr-2020 10:00:00

Liz Ross

Keeping your Customers' Experience positive during the Pandemic.

15-Apr-2020 22:54:02

Mark Winter