Blog | Premier CX (11)

07-Apr-2025 14:13:23 by Premier CX Team

Video vs Traditional FAQs: Why Your Contact Centre Needs a Visual Upgrade

Show me everything about:

Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

How Dynamic IVR and Targeted Marketing In-Queue Can Transform the Customer Experience

29-Nov-2018 17:24:12

Kevin O'Connor

Telephone Audio Messaging... from script to finished audio production

10-Oct-2018 11:46:08

Isaac Sadovich

How important is music to the on-hold customer experience?

30-Aug-2018 10:49:00

Liz Ross

Developing CX Talent - my year as an intern at Premier CX

03-Aug-2018 10:43:58

Amy Boys

Celebrating excellence in contact centre customer experience - SWCCF Awards 2018

06-Jul-2018 17:20:34

Barbara Coole

Premier CX wins international Marketing Award for AA on-hold production

18-Jun-2018 11:20:27

Barbara Coole