Blog

21-May-2025 15:31:06 by Premier CX Team

How Videos Cut Average Handling Time And Improve Agent Productivity.

As we move through 2025, UK contact centres are feeling the heat to resolve customer issues faster than ever ...

Premier CX sponsored Contact Centre Manager of the Year Announced

15-Mar-2019 16:53:58
Mark Winter

EMERGENCY MESSAGING – In the Event of the Unpredictable

08-Mar-2019 17:15:21
Megan Lockhurst

Avoid these Potential Pitfalls through Effective Call Auditing

15-Jan-2019 17:22:43
Megan Lockhurst

Being human in a digital world

30-Nov-2018 14:48:29
Kay Doble

How Dynamic IVR and Targeted Marketing In-Queue Can Transform the Customer Experience

29-Nov-2018 17:24:12
Kevin O'Connor

Telephone Audio Messaging... from script to finished audio production

10-Oct-2018 11:46:08
Isaac Sadovich