Blog | Premier CX (11)

09-Jan-2026 09:17:53 by Premier CX Team

CX State of Play: 3 Key Areas to Watch in 2026

Customer expectations and sector benchmarks have something in common - they’re rising faster than ever!

Show me everything about:

Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

3 Top Tips for Creative Messaging

30-Sep-2019 17:37:27

Megan Lockhurst

Picking the Right Accents for your Brand

30-Aug-2019 16:33:04

Megan Lockhurst

4 Reasons to have a Customer Experience Department

31-Jul-2019 16:40:30

Megan Lockhurst

Dealing with Compliance Messaging in the Contact Centre

25-Jul-2019 12:51:45

Megan Lockhurst

Dynamic IVR Scripting by Premier CX helps Vax to Reduce call queue volumes and improve contact centre efficiency

03-Jul-2019 15:29:19

Mark Winter

Audio Brand Values – choosing the right voice for your Company

30-Apr-2019 17:10:03

Liz Ross