Blog | Premier CX (11)

Man on phone using HiringBranch

29-Apr-2026 17:03:24 by Premier CX Team

Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment.

By combining contact centre expertise with top-of-the-funnel, AI skills‑based screening, agent recruitment ...

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

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Megan Lockhurst

Is Licensed Music always the Best Choice for Contact Centres?

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30-Sep-2019 17:37:27

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Dealing with Compliance Messaging in the Contact Centre

25-Jul-2019 12:51:45

Megan Lockhurst