Blog | Premier CX (12)

Improved CSAT scores

14-Oct-2024 09:30:00 by Premier CX Team

WhatsApp & Increased CSATs

Boosting CSAT scores with WhatsApp: A game-changer for customer service

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

Improve Customer CX As Energy Firms Keep Callers On-Hold For "20 Minutes"

01-Feb-2018 17:19:26

Paul Fry

Enhancing Customer Experience - 'Emotional CX'

21-Nov-2017 15:34:49

Emma Lister

66 Already! The Anniversary of 'the modern music studio' with Google

18-Oct-2017 17:12:23

Premier CX Team

Smile to Success? Improving CX with call centre agent telephone triumph

04-Oct-2017 16:47:19

Emma Lister

The Great British CX Off....... How to make your IVR a showstopper

30-Aug-2017 12:16:44

Kirsty Ferguson

Want to be a Top 50 contact centre for customer service? Here's how.....

15-Aug-2017 16:57:18

Kirsty Ferguson