Blog | Premier CX (12)

09-Jan-2026 09:17:53 by Premier CX Team

CX State of Play: 3 Key Areas to Watch in 2026

Customer expectations and sector benchmarks have something in common - they’re rising faster than ever!

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

3 steps to improve the customer’s perception of your company

12-Apr-2019 16:38:40

Liz Ross

Premier CX sponsored Contact Centre Manager of the Year Announced

15-Mar-2019 16:53:58

Mark Winter

EMERGENCY MESSAGING – In the Event of the Unpredictable

08-Mar-2019 17:15:21

Megan Lockhurst

Avoid these Potential Pitfalls through Effective Call Auditing

15-Jan-2019 17:22:43

Megan Lockhurst

Being human in a digital world

30-Nov-2018 14:48:29

Kay Doble

How Dynamic IVR and Targeted Marketing In-Queue Can Transform the Customer Experience

29-Nov-2018 17:24:12

Kevin O'Connor