Blog | Premier CX (12)

Video Onboarding

09-May-2025 10:33:18 by Premier CX Team

Why Video is the Future of Onboarding (And How to Get It Right) – A Complete Guide in 2025.

All too often, UK companies (big and small) treat onboarding as just another formality, overlooking that ...

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

Developing CX Talent - my year as an intern at Premier CX

03-Aug-2018 10:43:58

Amy Boys

Celebrating excellence in contact centre customer experience - SWCCF Awards 2018

06-Jul-2018 17:20:34

Barbara Coole

Premier CX wins international Marketing Award for AA on-hold production

18-Jun-2018 11:20:27

Barbara Coole

Improve Customer CX As Energy Firms Keep Callers On-Hold For "20 Minutes"

01-Feb-2018 17:19:26

Paul Fry

Enhancing Customer Experience - 'Emotional CX'

21-Nov-2017 15:34:49

Emma Lister

66 Already! The Anniversary of 'the modern music studio' with Google

18-Oct-2017 17:12:23

Premier CX Team