Blog | Premier CX (12)

Man on phone using HiringBranch

29-Apr-2026 17:03:24 by Premier CX Team

Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment.

By combining contact centre expertise with top-of-the-funnel, AI skills‑based screening, agent recruitment ...

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

Dynamic IVR Scripting by Premier CX helps Vax to Reduce call queue volumes and improve contact centre efficiency

03-Jul-2019 15:29:19

Mark Winter

Audio Brand Values – choosing the right voice for your Company

30-Apr-2019 17:10:03

Liz Ross

3 steps to improve the customer’s perception of your company

12-Apr-2019 16:38:40

Liz Ross

Premier CX sponsored Contact Centre Manager of the Year Announced

15-Mar-2019 16:53:58

Mark Winter

EMERGENCY MESSAGING – In the Event of the Unpredictable

08-Mar-2019 17:15:21

Megan Lockhurst

Avoid these Potential Pitfalls through Effective Call Auditing

15-Jan-2019 17:22:43

Megan Lockhurst