Blog | Premier CX (12)

4 Aug 2026, 15:49:32 by Premier CX Team

How to Cut Repeat Contact Queries in Contact Centres

Every contact centre wants to reduce demand. Yet many organisations focus on hiring more agents, extending ...

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Caller journey mapping

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Vulnerable customers

The three rules of choosing telephony music

28 Feb 2020, 16:57:38

Sarah Davis

DWP Makes Headlines with a Change to its Music on Hold

3 Feb 2020, 11:27:39

Tom King

The Evolution of Music as used for On-Hold

31 Jan 2020, 17:24:21

Liz Ross

"I've been holding for...!!" - The effect of Queue Content on Perceived Wait times

24 Dec 2019, 12:53:28

Tom King

How soon is TOO soon for Christmas music on hold?

29 Nov 2019, 15:45:03

Megan Lockhurst

Is Licensed Music always the Best Choice for Contact Centres?

31 Oct 2019, 17:31:49

Mark Winter