Blog

4 Aug 2026, 15:49:32 by Premier CX Team

How to Cut Repeat Contact Queries in Contact Centres

Every contact centre wants to reduce demand. Yet many organisations focus on hiring more agents, extending ...

I or we? How should you talk to customers?

26 Jul 2021, 12:00:00
Gustavo Imhof Gustavo Imhof

The top personalisation slip-ups and how to avoid them

12 Jul 2021, 15:51:40
Gustavo Imhof Gustavo Imhof

What is personalisation and why does it matter in the contact centre?

30 Apr 2021, 11:30:00
Gustavo Imhof Gustavo Imhof

Will Text to Speech Replace Voice Artists for Contact Centre Solutions?

12 Feb 2021, 15:38:50
Anthony Buxton

Queuing - the new normal

28 Oct 2020, 14:31:19
Kirsty Ferguson Kirsty Ferguson

Premier CX Launches eMOHtive for Genesys Engage

2 Sept 2020, 09:03:25
Paul Fry