Blog | Premier CX (10)

09-Jan-2026 09:17:53 by Premier CX Team

CX State of Play: 3 Key Areas to Watch in 2026

Customer expectations and sector benchmarks have something in common - they’re rising faster than ever!

Show me everything about:

Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

The three rules of choosing telephony music

28-Feb-2020 16:57:38

Sarah Davis

DWP Makes Headlines with a Change to its Music on Hold

03-Feb-2020 11:27:39

Tom King

The Evolution of Music as used for On-Hold

31-Jan-2020 17:24:21

Liz Ross

"I've been holding for...!!" - The effect of Queue Content on Perceived Wait times

24-Dec-2019 12:53:28

Tom King

How soon is TOO soon for Christmas music on hold?

29-Nov-2019 15:45:03

Megan Lockhurst

Is Licensed Music always the Best Choice for Contact Centres?

31-Oct-2019 17:31:49

Mark Winter