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01-Aug-2025 10:36:25 by Premier CX Team
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WhatsApp: The Complete Guide for Contact Centres 2025/26

Why Channel Shift Matters?
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"I've been holding for...!!" - The effect of Queue Content on Perceived Wait times

24-Dec-2019 12:53:28
Tom King

How soon is TOO soon for Christmas music on hold?

29-Nov-2019 15:45:03
Megan Lockhurst

Is Licensed Music always the Best Choice for Contact Centres?

31-Oct-2019 17:31:49
Mark Winter

3 Top Tips for Creative Messaging

30-Sep-2019 17:37:27
Megan Lockhurst

Picking the Right Accents for your Brand

30-Aug-2019 16:33:04
Megan Lockhurst

4 Reasons to have a Customer Experience Department

31-Jul-2019 16:40:30
Megan Lockhurst
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