Blog | Premier CX (10)

22-Aug-2025 11:17:27 by Premier CX Team

If You’re Not Doing These 5 Things on WhatsApp, You’re Falling Behind

WhatsApp has rapidly become the channel of choice for B2C communication. It gives businesses the ability to ...

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

The Evolution of Music as used for On-Hold

31-Jan-2020 17:24:21

Liz Ross

"I've been holding for...!!" - The effect of Queue Content on Perceived Wait times

24-Dec-2019 12:53:28

Tom King

How soon is TOO soon for Christmas music on hold?

29-Nov-2019 15:45:03

Megan Lockhurst

Is Licensed Music always the Best Choice for Contact Centres?

31-Oct-2019 17:31:49

Mark Winter

3 Top Tips for Creative Messaging

30-Sep-2019 17:37:27

Megan Lockhurst

Picking the Right Accents for your Brand

30-Aug-2019 16:33:04

Megan Lockhurst