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09-Jan-2026 09:17:53 by Premier CX Team
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CX State of Play: 3 Key Areas to Watch in 2026

Customer expectations and sector benchmarks have something in common - they’re rising faster than ever!
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I or we? How should you talk to customers?

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Gustavo Imhof Gustavo Imhof
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Gustavo Imhof Gustavo Imhof
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What is personalisation and why does it matter in the contact centre?

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Music on hold Personalisation Queue experience Text to speech

Will Text to Speech Replace Voice Artists for Contact Centre Solutions?

12-Feb-2021 15:38:50
Anthony Buxton
Music on hold Personalisation Queue experience

Queuing - the new normal

28-Oct-2020 14:31:19
Kirsty Ferguson Kirsty Ferguson
Personalisation Queue experience

Premier CX Launches eMOHtive for Genesys Engage

02-Sep-2020 09:03:25
Paul Fry
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