Blog | Premier CX (8)

Improved CSAT scores

14-Oct-2024 09:30:00 by Premier CX Team

WhatsApp & Increased CSATs

Boosting CSAT scores with WhatsApp: A game-changer for customer service

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

Coronavirus Message Recordings for Contact Centres – free download.

18-Mar-2020 09:19:28

Mark Winter

The three rules of choosing telephony music

28-Feb-2020 16:57:38

Sarah Davis

DWP Makes Headlines with a Change to its Music on Hold

03-Feb-2020 11:27:39

Tom King

The Evolution of Music as used for On-Hold

31-Jan-2020 17:24:21

Liz Ross

"I've been holding for...!!" - The effect of Queue Content on Perceived Wait times

24-Dec-2019 12:53:28

Tom King

How soon is TOO soon for Christmas music on hold?

29-Nov-2019 15:45:03

Megan Lockhurst