Blog | Premier CX (8)

WhatsApp for Customer Service Model

30-Sep-2025 17:35:01 by Premier CX Team

5 Reasons You Need a WhatsApp Channel

Think about the last time you reached out to a customer service department.

Show me everything about:

Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

The top personalisation slip-ups and how to avoid them

12-Jul-2021 15:51:40

Gustavo Imhof

What is personalisation and why does it matter in the contact centre?

30-Apr-2021 11:30:00

Gustavo Imhof

Will Text to Speech Replace Voice Artists for Contact Centre Solutions?

12-Feb-2021 15:38:50

Anthony Buxton

Queuing - the new normal

28-Oct-2020 14:31:19

Kirsty Ferguson

Premier CX Launches eMOHtive for Genesys Engage

02-Sep-2020 09:03:25

Paul Fry

Premier CX Launches Groundbreaking Personalised Queue Experience

29-Jul-2020 08:45:00

Mark Winter