Blog

22-Aug-2025 11:17:27 by Premier CX Team

If You’re Not Doing These 5 Things on WhatsApp, You’re Falling Behind

WhatsApp has rapidly become the channel of choice for B2C communication. It gives businesses the ability to ...
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Personalisation

What is personalisation and why does it matter in the contact centre?

30-Apr-2021 11:30:00
Gustavo Imhof Gustavo Imhof
Music on hold Personalisation Queue experience Text to speech

Will Text to Speech Replace Voice Artists for Contact Centre Solutions?

12-Feb-2021 15:38:50
Anthony Buxton
Music on hold Personalisation Queue experience

Queuing - the new normal

28-Oct-2020 14:31:19
Kirsty Ferguson Kirsty Ferguson
Personalisation Queue experience

Premier CX Launches eMOHtive for Genesys Engage

02-Sep-2020 09:03:25
Paul Fry
Personalisation Queue experience

Premier CX Launches Groundbreaking Personalised Queue Experience

29-Jul-2020 08:45:00
Mark Winter
Personalisation

They say the only constant in life is change

27-Jul-2020 01:27:25
Premier CX Team
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