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07-Apr-2025 14:13:23 by Premier CX Team
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Video vs Traditional FAQs: Why Your Contact Centre Needs a Visual Upgrade

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Coronavirus Message Recordings for Contact Centres – free download.

18-Mar-2020 09:19:28
Mark Winter
Music on hold

The three rules of choosing telephony music

28-Feb-2020 16:57:38
Sarah Davis
Music on hold

DWP Makes Headlines with a Change to its Music on Hold

03-Feb-2020 11:27:39
Tom King

The Evolution of Music as used for On-Hold

31-Jan-2020 17:24:21
Liz Ross

"I've been holding for...!!" - The effect of Queue Content on Perceived Wait times

24-Dec-2019 12:53:28
Tom King

How soon is TOO soon for Christmas music on hold?

29-Nov-2019 15:45:03
Megan Lockhurst
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