Blog | Premier CX (8)

21-May-2025 15:31:06 by Premier CX Team

How Videos Cut Average Handling Time And Improve Agent Productivity.

As we move through 2025, UK contact centres are feeling the heat to resolve customer issues faster than ever ...

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

They say the only constant in life is change

27-Jul-2020 01:27:25

Premier CX Team

3 tips for staying positive if you’re working from home full time

17-Apr-2020 10:00:00

Liz Ross

Keeping your Customers' Experience positive during the Pandemic.

15-Apr-2020 22:54:02

Mark Winter

Free coronavirus advisory video for your contact centre

24-Mar-2020 14:40:15

Mark Winter

Coronavirus Message Recordings for Contact Centres – free download.

18-Mar-2020 09:19:28

Mark Winter

The three rules of choosing telephony music

28-Feb-2020 16:57:38

Sarah Davis