Blog | Premier CX (14)

21-May-2025 15:31:06 by Premier CX Team

How Videos Cut Average Handling Time And Improve Agent Productivity.

As we move through 2025, UK contact centres are feeling the heat to resolve customer issues faster than ever ...

Show me everything about:

Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

Why customer complaints are a good thing

28-Jun-2017 11:16:17

Adam Sideserf

Which Customer Contact Channels Should Your Operation Offer?

12-Jun-2017 07:25:00

Adam Sideserf

5 ways to resolve a customer query before it reaches a contact centre agent

31-May-2017 12:14:17

Adam Sideserf

10 top SaaS tools for busy contact centre operations

23-May-2017 06:50:00

Adam Sideserf

5 tips to turn your customer service agents into effective sales people

17-May-2017 11:06:36

Adam Sideserf

A statement regarding the untimely passing of Charlie Rees

15-May-2017 11:38:33

Adam Sideserf