Blog | Premier CX (16)

Man on phone using HiringBranch

29-Apr-2026 17:03:24 by Premier CX Team

Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment.

By combining contact centre expertise with top-of-the-funnel, AI skills‑based screening, agent recruitment ...

Show me everything about:

Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

10 top SaaS tools for busy contact centre operations

23-May-2017 06:50:00

Adam Sideserf

5 tips to turn your customer service agents into effective sales people

17-May-2017 11:06:36

Adam Sideserf

A statement regarding the untimely passing of Charlie Rees

15-May-2017 11:38:33

Adam Sideserf

5 free ways to motivate your contact centre agents and teams

05-May-2017 16:19:29

Adam Sideserf

The monetary cost of a poor customer experience to internet service providers

25-Apr-2017 15:49:37

Adam Sideserf

Call Centre and Customer Services Summit 2017

24-Apr-2017 15:27:10

Adam Sideserf