Blog | Premier CX (16)

21-May-2025 15:31:06 by Premier CX Team

How Videos Cut Average Handling Time And Improve Agent Productivity.

As we move through 2025, UK contact centres are feeling the heat to resolve customer issues faster than ever ...

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

RSPCA contact centre now taking over 1.15 million calls a year

12-Apr-2017 15:36:23

Adam Sideserf

5 ways you're turning your product problems into service problems

11-Apr-2017 11:51:42

Christiane Hofmann

6 signs that your customers might not understand you

31-Mar-2017 09:08:18

Adam Sideserf

5 tips to improve internal communication in a contact centre

30-Mar-2017 11:29:44

Christiane Hofmann

5 examples of video in contact centre customer experience

23-Mar-2017 15:52:03

Christiane Hofmann

7 ways to improve written customer communications

17-Mar-2017 15:35:21

Christiane Hofmann