Blog | Premier CX (16)

09-Jan-2026 09:17:53 by Premier CX Team

CX State of Play: 3 Key Areas to Watch in 2026

Customer expectations and sector benchmarks have something in common - they’re rising faster than ever!

Show me everything about:

Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

A statement regarding the untimely passing of Charlie Rees

15-May-2017 11:38:33

Adam Sideserf

5 free ways to motivate your contact centre agents and teams

05-May-2017 16:19:29

Adam Sideserf

The monetary cost of a poor customer experience to internet service providers

25-Apr-2017 15:49:37

Adam Sideserf

Call Centre and Customer Services Summit 2017

24-Apr-2017 15:27:10

Adam Sideserf

4 regulations all internet service providers should know

21-Apr-2017 10:11:12

Christiane Hofmann

Earn brand loyalty through consistent and customer-focused communications

18-Apr-2017 12:38:22

Christiane Hofmann