Blog | Premier CX (16)

Improved CSAT scores

14-Oct-2024 09:30:00 by Premier CX Team

WhatsApp & Increased CSATs

Boosting CSAT scores with WhatsApp: A game-changer for customer service

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

5 examples of video in contact centre customer experience

23-Mar-2017 15:52:03

Christiane Hofmann

7 ways to improve written customer communications

17-Mar-2017 15:35:21

Christiane Hofmann

Welsh Contact Centre Awards 2017

08-Mar-2017 09:51:52

Premier CX Team

Co-op Honoured in European Contact Centre Customer Experience Awards

30-Nov-2016 15:17:57

Adam Sideserf

Premier CX Win Three out of Four Creative Audio Marketing Awards

11-Nov-2016 12:50:50

Adam Sideserf

North West Contact Centre Awards 2016

03-Nov-2016 16:22:12

Christiane Hofmann