Blog

07-Apr-2025 14:13:23 by Premier CX Team
Video

Video vs Traditional FAQs: Why Your Contact Centre Needs a Visual Upgrade

Read more
Show me everything about:
All posts
News
Personalisation
Music on hold
IVR
Caller journey mapping
AI
ChatGPT
Queue experience
Video
Vulnerable customers
Conversation design
WhatsApp
Dynamic IVR
Chatbot
Text to speech
News

South West Contact Centre Awards 2016 and Customer Experience

21-Jul-2016 14:42:36
Adam Sideserf

A Practical Experiment in Customer Experience

07-Jul-2016 17:22:40
Adam Sideserf

Creative audio: UEFA Euro 2016 opening

08-Jun-2016 15:54:31
Christiane Hofmann
News

Call centre service: Hold the Line to Pay More Tax

26-May-2016 15:28:02
Christiane Hofmann

Facebook Bots: tomorrow's customer experience and the end of the phone channel?

22-Apr-2016 13:04:40
Christiane Hofmann
News

Voice recognition: HSBC Wave Farewell to Passwords

06-Apr-2016 11:27:45
Christiane Hofmann
15
16
17
18
19