Blog | Premier CX (17)

22 Oct 2026, 11:26:52 by Premier CX Team

The Most Effective Way to Train Customer Service Teams at Scale

Customer expectations are always rising and contact centres face constant pressure to onboard agents quickly, ...

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

Celebrating excellence in contact centre customer experience - SWCCF Awards 2018

6 Jul 2018, 17:20:34

Barbara Coole

Premier CX wins international Marketing Award for AA on-hold production

18 Jun 2018, 11:20:27

Barbara Coole

Improve Customer CX As Energy Firms Keep Callers On-Hold For "20 Minutes"

1 Feb 2018, 17:19:26

Paul Fry

Enhancing Customer Experience - 'Emotional CX'

21 Nov 2017, 15:34:49

Emma Lister

66 Already! The Anniversary of 'the modern music studio' with Google

18 Oct 2017, 17:12:23

Premier CX Team

Smile to Success? Improving CX with call centre agent telephone triumph

4 Oct 2017, 16:47:19

Emma Lister