Blog | Premier CX (17)

21-May-2025 15:31:06 by Premier CX Team

How Videos Cut Average Handling Time And Improve Agent Productivity.

As we move through 2025, UK contact centres are feeling the heat to resolve customer issues faster than ever ...

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

Welsh Contact Centre Awards 2017

08-Mar-2017 09:51:52

Premier CX Team

Co-op Honoured in European Contact Centre Customer Experience Awards

30-Nov-2016 15:17:57

Adam Sideserf

Premier CX Win Three out of Four Creative Audio Marketing Awards

11-Nov-2016 12:50:50

Adam Sideserf

North West Contact Centre Awards 2016

03-Nov-2016 16:22:12

Christiane Hofmann

South West Contact Centre Awards 2016 and Customer Experience

21-Jul-2016 14:42:36

Adam Sideserf

A Practical Experiment in Customer Experience

07-Jul-2016 17:22:40

Adam Sideserf