Blog | Premier CX (17)

09-Jan-2026 09:17:53 by Premier CX Team

CX State of Play: 3 Key Areas to Watch in 2026

Customer expectations and sector benchmarks have something in common - they’re rising faster than ever!

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

3 ideas to improve the future of AI and chat bot customer experiences

13-Apr-2017 10:57:45

Christiane Hofmann

RSPCA contact centre now taking over 1.15 million calls a year

12-Apr-2017 15:36:23

Adam Sideserf

5 ways you're turning your product problems into service problems

11-Apr-2017 11:51:42

Christiane Hofmann

6 signs that your customers might not understand you

31-Mar-2017 09:08:18

Adam Sideserf

5 tips to improve internal communication in a contact centre

30-Mar-2017 11:29:44

Christiane Hofmann

5 examples of video in contact centre customer experience

23-Mar-2017 15:52:03

Christiane Hofmann