Blog | Premier CX (18)

07-Apr-2025 14:13:23 by Premier CX Team

Video vs Traditional FAQs: Why Your Contact Centre Needs a Visual Upgrade

Show me everything about:

Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

Welsh Contact Centre Awards 2016

16-Mar-2016 15:55:53

Christiane Hofmann

Brand Spotlight - The Premier League Multichannel Strategy

15-Feb-2016 16:05:15

Adam Sideserf

Text Messaging as Part of a Customer Experience Contact Strategy

19-Jan-2016 14:21:28

Adam Sideserf

Increased customer satisfaction through channel shifting

12-Jan-2016 12:48:14

Christiane Hofmann

HMRC Virtual Contact Centre

22-Dec-2015 15:16:25

Christiane Hofmann

Clean Sweep for Premier CX at European Creative Audio Marketing Awards

02-Dec-2015 15:15:27

Adam Sideserf