Blog | Premier CX (18)

Man on phone using HiringBranch

29-Apr-2026 17:03:24 by Premier CX Team

Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment.

By combining contact centre expertise with top-of-the-funnel, AI skills‑based screening, agent recruitment ...

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

5 tips to improve internal communication in a contact centre

30-Mar-2017 11:29:44

Christiane Hofmann

5 examples of video in contact centre customer experience

23-Mar-2017 15:52:03

Christiane Hofmann

7 ways to improve written customer communications

17-Mar-2017 15:35:21

Christiane Hofmann

Welsh Contact Centre Awards 2017

08-Mar-2017 09:51:52

Premier CX Team

Co-op Honoured in European Contact Centre Customer Experience Awards

30-Nov-2016 15:17:57

Adam Sideserf

Premier CX Win Three out of Four Creative Audio Marketing Awards

11-Nov-2016 12:50:50

Adam Sideserf