Blog | Premier CX (20)

Man on phone using HiringBranch

29-Apr-2026 17:03:24 by Premier CX Team

Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment.

By combining contact centre expertise with top-of-the-funnel, AI skills‑based screening, agent recruitment ...

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

Voice recognition: HSBC Wave Farewell to Passwords

06-Apr-2016 11:27:45

Christiane Hofmann

Welsh Contact Centre Awards 2016

16-Mar-2016 15:55:53

Christiane Hofmann

Brand Spotlight - The Premier League Multichannel Strategy

15-Feb-2016 16:05:15

Adam Sideserf

Text Messaging as Part of a Customer Experience Contact Strategy

19-Jan-2016 14:21:28

Adam Sideserf

Increased customer satisfaction through channel shifting

12-Jan-2016 12:48:14

Christiane Hofmann

HMRC Virtual Contact Centre

22-Dec-2015 15:16:25

Christiane Hofmann