Blog | Premier CX (20)

4 Aug 2026, 15:49:32 by Premier CX Team

How to Cut Repeat Contact Queries in Contact Centres

Every contact centre wants to reduce demand. Yet many organisations focus on hiring more agents, extending ...

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Personalisation

Caller journey mapping

Queue experience

Conversation design

Vulnerable customers

7 ways to improve written customer communications

17 Mar 2017, 15:35:21

Christiane Hofmann

Welsh Contact Centre Awards 2017

8 Mar 2017, 09:51:52

Premier CX Team

Co-op Honoured in European Contact Centre Customer Experience Awards

30 Nov 2016, 15:17:57

Adam Sideserf

Premier CX Win Three out of Four Creative Audio Marketing Awards

11 Nov 2016, 12:50:50

Adam Sideserf

North West Contact Centre Awards 2016

3 Nov 2016, 16:22:12

Christiane Hofmann

South West Contact Centre Awards 2016 and Customer Experience

21 Jul 2016, 14:42:36

Adam Sideserf