Blog | Premier CX (20)

09-Jan-2026 09:17:53 by Premier CX Team

CX State of Play: 3 Key Areas to Watch in 2026

Customer expectations and sector benchmarks have something in common - they’re rising faster than ever!

Show me everything about:

Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

Brand Spotlight - The Premier League Multichannel Strategy

15-Feb-2016 16:05:15

Adam Sideserf

Text Messaging as Part of a Customer Experience Contact Strategy

19-Jan-2016 14:21:28

Adam Sideserf

Increased customer satisfaction through channel shifting

12-Jan-2016 12:48:14

Christiane Hofmann

HMRC Virtual Contact Centre

22-Dec-2015 15:16:25

Christiane Hofmann

Clean Sweep for Premier CX at European Creative Audio Marketing Awards

02-Dec-2015 15:15:27

Adam Sideserf

Call Centre North West Contact Centre Customer Experience Awards 2015

16-Nov-2015 10:39:01

Adam Sideserf