Blog | Premier CX (20)

21-May-2025 15:31:06 by Premier CX Team

How Videos Cut Average Handling Time And Improve Agent Productivity.

As we move through 2025, UK contact centres are feeling the heat to resolve customer issues faster than ever ...

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

Legal Compliance Length Increases by 60%

24-Sep-2015 15:20:59

Christiane Hofmann

Only audio marketing company in Europe accredited ISO 9001

22-Sep-2015 16:06:10

Christiane Hofmann

Customer Experience No Longer An Option for Contact Centres

15-Sep-2015 15:26:22

Adam Sideserf

Online Multi-Channel Customer Experience Event

20-Jul-2015 13:35:59

Adam Sideserf

South West Contact Centre Forum Awards 2015

16-Jul-2015 11:15:37

Adam Sideserf