Blog | Premier CX (21)

09-Jan-2026 09:17:53 by Premier CX Team

CX State of Play: 3 Key Areas to Watch in 2026

Customer expectations and sector benchmarks have something in common - they’re rising faster than ever!

Show me everything about:

Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

Premier CX brand: customer experience redefined

12-Nov-2015 13:28:41

Christiane Hofmann

Legal Compliance Length Increases by 60%

24-Sep-2015 15:20:59

Christiane Hofmann

Only audio marketing company in Europe accredited ISO 9001

22-Sep-2015 16:06:10

Christiane Hofmann

Customer Experience No Longer An Option for Contact Centres

15-Sep-2015 15:26:22

Adam Sideserf

Online Multi-Channel Customer Experience Event

20-Jul-2015 13:35:59

Adam Sideserf

South West Contact Centre Forum Awards 2015

16-Jul-2015 11:15:37

Adam Sideserf