Blog

4 Aug 2026, 15:49:32 by Premier CX Team

How to Cut Repeat Contact Queries in Contact Centres

Every contact centre wants to reduce demand. Yet many organisations focus on hiring more agents, extending ...

A Practical Experiment in Customer Experience

7 Jul 2016, 17:22:40
Adam Sideserf

Creative audio: UEFA Euro 2016 opening

8 Jun 2016, 15:54:31
Christiane Hofmann

Call centre service: Hold the Line to Pay More Tax

26 May 2016, 15:28:02
Christiane Hofmann

Facebook Bots: tomorrow's customer experience and the end of the phone channel?

22 Apr 2016, 13:04:40
Christiane Hofmann

Voice recognition: HSBC Wave Farewell to Passwords

6 Apr 2016, 11:27:45
Christiane Hofmann

Welsh Contact Centre Awards 2016

16 Mar 2016, 15:55:53
Christiane Hofmann