Blog

22 Oct 2026, 11:26:52 by Premier CX Team

The Most Effective Way to Train Customer Service Teams at Scale

Customer expectations are always rising and contact centres face constant pressure to onboard agents quickly, ...

Facebook Bots: tomorrow's customer experience and the end of the phone channel?

22 Apr 2016, 13:04:40
Christiane Hofmann

Voice recognition: HSBC Wave Farewell to Passwords

6 Apr 2016, 11:27:45
Christiane Hofmann

Welsh Contact Centre Awards 2016

16 Mar 2016, 15:55:53
Christiane Hofmann

Brand Spotlight - The Premier League Multichannel Strategy

15 Feb 2016, 16:05:15
Adam Sideserf

Text Messaging as Part of a Customer Experience Contact Strategy

19 Jan 2016, 14:21:28
Adam Sideserf

Increased customer satisfaction through channel shifting

12 Jan 2016, 12:48:14
Christiane Hofmann