Blog | Premier CX (19)

09-Jan-2026 09:17:53 by Premier CX Team

CX State of Play: 3 Key Areas to Watch in 2026

Customer expectations and sector benchmarks have something in common - they’re rising faster than ever!

Show me everything about:

Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

A Practical Experiment in Customer Experience

07-Jul-2016 17:22:40

Adam Sideserf

Creative audio: UEFA Euro 2016 opening

08-Jun-2016 15:54:31

Christiane Hofmann

Call centre service: Hold the Line to Pay More Tax

26-May-2016 15:28:02

Christiane Hofmann

Facebook Bots: tomorrow's customer experience and the end of the phone channel?

22-Apr-2016 13:04:40

Christiane Hofmann

Voice recognition: HSBC Wave Farewell to Passwords

06-Apr-2016 11:27:45

Christiane Hofmann

Welsh Contact Centre Awards 2016

16-Mar-2016 15:55:53

Christiane Hofmann