Blog | Premier CX (19)

Man on phone using HiringBranch

29-Apr-2026 17:03:24 by Premier CX Team

Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment.

By combining contact centre expertise with top-of-the-funnel, AI skills‑based screening, agent recruitment ...

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

North West Contact Centre Awards 2016

03-Nov-2016 16:22:12

Christiane Hofmann

South West Contact Centre Awards 2016 and Customer Experience

21-Jul-2016 14:42:36

Adam Sideserf

A Practical Experiment in Customer Experience

07-Jul-2016 17:22:40

Adam Sideserf

Creative audio: UEFA Euro 2016 opening

08-Jun-2016 15:54:31

Christiane Hofmann

Call centre service: Hold the Line to Pay More Tax

26-May-2016 15:28:02

Christiane Hofmann

Facebook Bots: tomorrow's customer experience and the end of the phone channel?

22-Apr-2016 13:04:40

Christiane Hofmann