Blog | Premier CX (19)

21-May-2025 15:31:06 by Premier CX Team

How Videos Cut Average Handling Time And Improve Agent Productivity.

As we move through 2025, UK contact centres are feeling the heat to resolve customer issues faster than ever ...

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

Text Messaging as Part of a Customer Experience Contact Strategy

19-Jan-2016 14:21:28

Adam Sideserf

Increased customer satisfaction through channel shifting

12-Jan-2016 12:48:14

Christiane Hofmann

HMRC Virtual Contact Centre

22-Dec-2015 15:16:25

Christiane Hofmann

Clean Sweep for Premier CX at European Creative Audio Marketing Awards

02-Dec-2015 15:15:27

Adam Sideserf

Call Centre North West Contact Centre Customer Experience Awards 2015

16-Nov-2015 10:39:01

Adam Sideserf

Premier CX brand: customer experience redefined

12-Nov-2015 13:28:41

Christiane Hofmann