Blog | Premier CX (15)

21-May-2025 15:31:06 by Premier CX Team

How Videos Cut Average Handling Time And Improve Agent Productivity.

As we move through 2025, UK contact centres are feeling the heat to resolve customer issues faster than ever ...

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Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

5 free ways to motivate your contact centre agents and teams

05-May-2017 16:19:29

Adam Sideserf

The monetary cost of a poor customer experience to internet service providers

25-Apr-2017 15:49:37

Adam Sideserf

Call Centre and Customer Services Summit 2017

24-Apr-2017 15:27:10

Adam Sideserf

4 regulations all internet service providers should know

21-Apr-2017 10:11:12

Christiane Hofmann

Earn brand loyalty through consistent and customer-focused communications

18-Apr-2017 12:38:22

Christiane Hofmann

3 ideas to improve the future of AI and chat bot customer experiences

13-Apr-2017 10:57:45

Christiane Hofmann