Blog | Premier CX (15)

09-Jan-2026 09:17:53 by Premier CX Team

CX State of Play: 3 Key Areas to Watch in 2026

Customer expectations and sector benchmarks have something in common - they’re rising faster than ever!

Show me everything about:

Personalisation

Caller journey mapping

Queue experience

Vulnerable customers

Conversation design

How seamless multichannel experiences are key to customer loyalty

11-Jul-2017 07:48:00

Adam Sideserf

Why customer complaints are a good thing

28-Jun-2017 11:16:17

Adam Sideserf

Which Customer Contact Channels Should Your Operation Offer?

12-Jun-2017 07:25:00

Adam Sideserf

5 ways to resolve a customer query before it reaches a contact centre agent

31-May-2017 12:14:17

Adam Sideserf

10 top SaaS tools for busy contact centre operations

23-May-2017 06:50:00

Adam Sideserf

5 tips to turn your customer service agents into effective sales people

17-May-2017 11:06:36

Adam Sideserf