Blog

2 Min Read

Where are you setting the bar for your telephony?

David Richardson

20-Jun-2022 15:02:12

6 Min Read

Video

David Richardson

09-Jun-2022 15:11:35

2 Min Read

Why can't I use the music on my phone system?

David Richardson

06-Jun-2022 15:28:20

2 Min Read

Stop the Stop-Start

David Richardson

06-Jun-2022 15:18:05

3 Min Read

TTS vs Human voice

David Richardson

21-Apr-2022 17:28:43

4 Min Read

Benefits of a professionally designed caller experience

David Richardson

21-Apr-2022 17:13:18

2 Min Read

Caller state of mind

David Richardson

13-Apr-2022 11:10:15

2 Min Read

Music To Your Ears

David Richardson

15-Mar-2022 11:48:14

2 Min Read

The Art Of Good Conversation

David Richardson

15-Mar-2022 09:51:50

2 Min Read

5 Things To Hate About Queue

David Richardson

10-Mar-2022 12:17:26

2 Min Read

Quick Wins For Council Caller Experience

David Richardson

09-Mar-2022 11:17:28

3 Min Read

Front Loading your IVR (or not!)

David Richardson

08-Mar-2022 16:41:57

4 Min Read

IVR - Why it's more important than ever

Tom King

08-Mar-2022 11:21:39

3 Min Read

If digital is the future, why should Housing Associations invest in telephony?

David Richardson

10-Jan-2022 11:42:50

1 Min Read

The beautiful accident of Music on-hold

Tom King

14-Dec-2021 19:51:43

4 Min Read

The Art of Deflection - Effective Channel Shifting

Tom King

25-Nov-2021 15:53:55

3 Min Read

Agile Queue Management – how to Manage Queues more Effectively

Kirsty Ferguson

25-Nov-2021 15:53:37

3 Min Read

Using Personalisation to Support Your Vulnerable Customers

Liz Ross

03-Nov-2021 18:08:34

6 Min Read

Making hold time work for you and your customers…

Garry Gormley

22-Oct-2021 05:45:00

1 Min Read

One. Two. Three. Four..!

Tom King

20-Oct-2021 08:00:00

3 Min Read

You Don't Need Analytics For A Powerful IVR Journey

Gustavo Imhof

26-Aug-2021 12:00:00

3 Min Read

On Hold Done Right: How to Personalise with Impact

Gustavo Imhof

18-Aug-2021 12:00:00

3 Min Read

Personalisation in the Contact Centre – A How-to Guide

Gustavo Imhof

09-Aug-2021 16:26:00

3 Min Read

I or we? How should you talk to customers?

Gustavo Imhof

26-Jul-2021 12:00:00

Where are you setting the bar for your telephony?

Video

Why can't I use the music on my phone system?

Stop the Stop-Start

TTS vs Human voice

Benefits of a professionally designed caller experience

Caller state of mind

Music To Your Ears

The Art Of Good Conversation

5 Things To Hate About Queue

Quick Wins For Council Caller Experience

Front Loading your IVR (or not!)

IVR - Why it's more important than ever

If digital is the future, why should Housing Associations invest in telephony?

The beautiful accident of Music on-hold

The Art of Deflection - Effective Channel Shifting

Agile Queue Management – how to Manage Queues more Effectively

Using Personalisation to Support Your Vulnerable Customers

Making hold time work for you and your customers…

One. Two. Three. Four..!

You Don't Need Analytics For A Powerful IVR Journey

On Hold Done Right: How to Personalise with Impact

Personalisation in the Contact Centre – A How-to Guide

I or we? How should you talk to customers?

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