Mark Winter
Author
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Dynamic IVR Scripting by Premier CX helps Vax to Reduce call queue volumes and improve contact centre efficiency
In 2014, vacuum cleaner market leader Vax identified that they needed to improve the efficiency of their ...
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Is Licensed Music always the Best Choice for Contact Centres?
When you’re looking at your audio brand, associating yourself with licensed music does have a lot to ...
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Premier CX sponsored Contact Centre Manager of the Year Announced
The glitz and glamour of the Welsh Contact Centre Awards filled the Wales Millennium Centre at the beginning ...
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15-Mar-2019 16:53:58