Post by Mark Winter

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Personalisation
Music on hold
IVR
Caller journey mapping
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Personalisation Queue experience

Premier CX Launches Groundbreaking Personalised Queue Experience

29-Jul-2020 08:45:00
Mark Winter

Keeping your Customers' Experience positive during the Pandemic.

15-Apr-2020 22:54:02
Mark Winter
Video

Free coronavirus advisory video for your contact centre

24-Mar-2020 14:40:15
Mark Winter

Coronavirus Message Recordings for Contact Centres – free download.

18-Mar-2020 09:19:28
Mark Winter

Is Licensed Music always the Best Choice for Contact Centres?

31-Oct-2019 17:31:49
Mark Winter
Dynamic IVR

Dynamic IVR Scripting by Premier CX helps Vax to Reduce call queue volumes and improve contact centre efficiency

03-Jul-2019 15:29:19
Mark Winter
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