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Making hold time work for you and your customers…

You Don't Need Analytics For A Powerful IVR Journey

Personalisation in the Contact Centre – A How-to Guide

I or we? How should you talk to customers?

The top personalisation slip-ups and how to avoid them

The Great British CX Off....... How to make your IVR a showstopper

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WHO WE ARE

Premier CX is a creative agency specialising in contact centres. Our award-winning team works with some of the UK's most successful brands.

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