Post by Liz Ross

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News
Personalisation
Music on hold
IVR
Caller journey mapping
AI
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Queue experience
Vulnerable customers
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3 tips for staying positive if you’re working from home full time

17-Apr-2020 10:00:00
Liz Ross

The Evolution of Music as used for On-Hold

31-Jan-2020 17:24:21
Liz Ross

Audio Brand Values – choosing the right voice for your Company

30-Apr-2019 17:10:03
Liz Ross

3 steps to improve the customer’s perception of your company

12-Apr-2019 16:38:40
Liz Ross

How important is music to the on-hold customer experience?

30-Aug-2018 10:49:00
Liz Ross