Post by Kirsty Ferguson

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personalisation
Music on Hold
IVR
Caller Journey Mapping
ChatGPT
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Music on Hold personalisation queue experience

Queuing - the new normal

28-Oct-2020 14:31:19
Kirsty Ferguson Kirsty Ferguson

The Great British CX Off....... How to make your IVR a showstopper

30-Aug-2017 12:16:44
Kirsty Ferguson Kirsty Ferguson

Want to be a Top 50 contact centre for customer service? Here's how.....

15-Aug-2017 16:57:18
Kirsty Ferguson Kirsty Ferguson