Post by Kirsty Ferguson

Show me everything about:
All posts
News
Personalisation
Music on hold
IVR
Caller journey mapping
AI
ChatGPT
Queue experience
Vulnerable customers
Video
Conversation design
WhatsApp
Dynamic IVR
Chatbot
Text to speech
Music on hold Personalisation Queue experience

Queuing - the new normal

28-Oct-2020 14:31:19
Kirsty Ferguson Kirsty Ferguson

The Great British CX Off....... How to make your IVR a showstopper

30-Aug-2017 12:16:44
Kirsty Ferguson Kirsty Ferguson

Want to be a Top 50 contact centre for customer service? Here's how.....

15-Aug-2017 16:57:18
Kirsty Ferguson Kirsty Ferguson