Post by Christiane Hofmann

Show me everything about:
All posts
News
Personalisation
Music on hold
IVR
Caller journey mapping
AI
ChatGPT
Queue experience
Vulnerable customers
Video
WhatsApp
Conversation design
Dynamic IVR
Chatbot
Text to speech
News

7 ways to improve written customer communications

17-Mar-2017 15:35:21
Christiane Hofmann
News

North West Contact Centre Awards 2016

03-Nov-2016 16:22:12
Christiane Hofmann

Creative audio: UEFA Euro 2016 opening

08-Jun-2016 15:54:31
Christiane Hofmann
News

Call centre service: Hold the Line to Pay More Tax

26-May-2016 15:28:02
Christiane Hofmann

Facebook Bots: tomorrow's customer experience and the end of the phone channel?

22-Apr-2016 13:04:40
Christiane Hofmann
News

Voice recognition: HSBC Wave Farewell to Passwords

06-Apr-2016 11:27:45
Christiane Hofmann
1
2
3