Post by Tom King

Show me everything about:
All posts
News
Personalisation
Music on hold
IVR
Caller journey mapping
AI
ChatGPT
Queue experience
Vulnerable customers
Video
Conversation design
WhatsApp
Dynamic IVR
Chatbot
Text to speech
Music on hold

One. Two. Three. Four..!

20-Oct-2021 08:00:00
Tom King
Music on hold

DWP Makes Headlines with a Change to its Music on Hold

03-Feb-2020 11:27:39
Tom King

"I've been holding for...!!" - The effect of Queue Content on Perceived Wait times

24-Dec-2019 12:53:28
Tom King