Post by Gustavo Imhof

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Dynamic IVR personalisation

You Don't Need Analytics For A Powerful IVR Journey

26-Aug-2021 12:00:00
Gustavo Imhof Gustavo Imhof
personalisation

I or we? How should you talk to customers?

26-Jul-2021 12:00:00
Gustavo Imhof Gustavo Imhof
personalisation

The top personalisation slip-ups and how to avoid them

12-Jul-2021 15:51:40
Gustavo Imhof Gustavo Imhof
personalisation

What is personalisation and why does it matter in the contact centre?

30-Apr-2021 11:30:00
Gustavo Imhof Gustavo Imhof