Premier CX found themselves as privileged guests of Co-op Food & Membership Services at the 2016 European Contact Centre and Customer Service Awards (ECCCSA).
The Hilton Hotel on Park Lane played host to the annual customer experience awards, where a shortlist featured household names from some of the biggest brands across all of Europe. Presented by television newsreader, journalist and anchor Fiona Bruce, and accompanied by Olympic Swimming British Gold Medallist, Rebecca Adlington, the event brought together some of the most ferocious competitors in the contact centre industry.
Our very own Kev Freeman (Contact Centre Customer Experience Development Director) [pictured] was on hand to join the celebrations and photo-bomb Co-op’s moment of glory. The only downside for Kev being “…the more we help our amazing customers’ to win awards the more incredible nights I have to attend on behalf of Premier. It’s a hard life!”