2. Create a communication team
Find a few employees who are passionate about internal communication and are keen to drive improvements. Staff from different departments will be able to talk about issues from the source, so that regular meetings can highlight less effective workflows and nip problems in the bud before they become too ingrained.
4. Face-to-face
The best way to build up relationships, trust and good communication is by getting to know your colleagues. As it can be difficult, in particular in larger contact centres, to meet other staff members, come up with team building activities and create friendly break out rooms, where everyone is encouraged to meet, so that barriers are removed and communicating with each other becomes effortless.
5. Be consistent
Once you have chosen your communication channels, be consistent with how and when you use them. If your team knows when to expect the next newsletter and that the staff webpage gives them the most important updates for the day ahead, this not only provides clarity and ease, it also means unnecessary email traffic and queries within the team will be reduced.